DELIVERY & RETURNS

It is important to us that all goods produced by Blue Pig are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. If you are not satisfied with your unused purchase please return it within 7 day, 1 week after delivery. They must be returned along your proof of purchase, to be eligible for exchange or store credit. Items must be in their original packaging, complete and in case of clothing and jewellery, in unworn condition. We do not give refunds to the original payment method. It is our policy that personalised items are final sale and we do not exchange or refund them. Blue Pig will not be responsible for the cost of returning goods (non-refunded), except where the item receive is faulty. The customer is responsible for returning item(s) and to ensure all returned parcels are 'tracked'. In an unfortunate event the parcel is lost during transit; you will be liable and no refund will be granted. Store credit and exchange will not include shipping charges. We have the right to not accept a return and may enforce a repair fee if the item has been at all damaged or worn. Seasonal gift items i.e., Christmas, Halloween, Easter etc cannot be refunded after the occasion has passed.

While our policies are firm, we will do everything we can to help and make your experience with us awesome.

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Please email directly handmade.by.bluepig@gmail.com to schedule a return or exchange.

 

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Substitute Goods

The items delivered to you may differ slightly from the images shown on the www.handmadebybluepig.com site. We reserve the right to substitute items of a similar description and standard if the requested items are not available but we will use reasonable endeavours to match your order exactly.

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Faulty Items

We go to great lengths to ensure all goods sent out are of a high standard. However, as each individual product is crafted by hand; mistakes may happen. Blue Pig will accept full responsibility if an item received is faulty and does not meet our criteria. Please email us as soon as possible or within 3 days regarding the faulty item(s). For the opportunity to help us amend your order; Blue Pig may wish to make arrangements for return of the faulty goods to us at our expense for inspection. The faulty goods must be complete, in the original packaging and this the receipt. Returned goods should be clearly marked with the senders name and address. Once received and inspected, we will then have a discussion whether to have this item replaces, exchanged and reimbursed with Blue Pig store credit. 

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Damaged Items

All of our items are well packaged to avoid the possibility of items being damaged on delivery. However, if an item is damaged through transit, this has not been directly done by Blue Pig but that of the provider Royal Mail. Due to this reason only, we do not take responsibility and will not provide any form of refund.

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Undelivered Gifts

Every effort must be made by the recipient to arrange re-delivery of items if they are not home to take receipt of the delivery. Goods will be shipped by Royal Mail.  If the recipient delivery address is incorrect, this may result in the gift being delivery to the wrong address or returned to Blue Pig.  A refund will not be offered in this case.  Refunds cannot be offered on seasonal gifts that are returned back from the delivery company due to non collection/re-delivery from the recipient.

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Incorrect Items

If we have sent you an incorrect item, please email us handmade.by.bluepig@gmail.com  as soon as possible or within 3 days. Return the incorrect items to the Return address found at the back of the parcel. If you would like us to replace the incorrect item with the item you ordered, please notify us so we can send you the correct item(s) as soon as possible or alternatively we will refund you with store credit once the item has been returned. We will not charge you for the incorrect item sent and we must have the incorrect item returned before investigating.
Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage. 

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