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1. The Contract Between Us

1.1 When you place an order to purchase items using our website or by other means, this is an offer by you to us to purchase such items. By ordering you are providing details which are true, accurate, current and complete and that the payment details are correct and your own.
1.2 We will confirm receipt of your order by sending you an email summarising the details of your order (‘Order Confirmation E-mail’); this is the point at which we accept your order and the contract is formed (subject to these terms and conditions). The contract is completed when the goods are delivered (also subject to these terms and conditions).

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2. Your Account

2.1 You may register with us when purchasing items using this website or by other means. For your website account, you are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your account. You accept responsibility for all activities that occur under your account or password, please therefore take all necessary precautions to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner.
2.2 Please ensure the details you provide us with on registration are correct, complete and up to date. Inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your details using the ‘Your Account’ area of the Website.
2.3 We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we do cancel an order, it will be without charge to you.

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3. Product Description and Specifications

3.1 We have made every effort to ensure that the goods displayed on this website conform to the descriptions and photographs. The colours, specifications, dimensions and descriptions (including wine vintages, please note all images are for illustration purposes only) of items on the website and are quoted as accurately as possible. The colours you see will depend on the resolution of your monitor and we cannot therefore guarantee that your monitor’s display of any colour will always reflect accurately the colour of the item delivered. We reserve the right from time to time to vary the dimensions, specifications, descriptions and quantities of items displayed on our website without prior notice.

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4. Orders

4.1 All orders for goods made by you on the website are subject to these Terms and Conditions.  handmadebybluepig.com can only accept online purchases and not via the telephone or email.
4.2 Amendments: If you wish to amend an order you must notify us by email as soon as possible and we will use our best efforts to make an amendment if at all possible provided the order has not already been despatched (i.e. on the day the order was placed except for next day deliveries which is immediate). We, however, make no guarantees that this can be done. We also reserve the right to cancel or amend your order before the goods are despatched if the goods are no longer in stock (see Substitution below).

5. Substitution Items
5.1 Blue Pig reserves the right to substitute an item of equal or greater value than the original item listed, or issue a refund for the product.

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6. Prices

6.1 Products are invoiced in GBP sterling at the price prevailing at the time you place your order. Prices displayed on the website and in brochures include Value Added Tax where chargeable which will be applied at the current rate (we do not currently charge VAT on our products) Whilst we try and ensure all details, descriptions and prices are correct when appearing online, some products might be subject to slight variations. If, however, we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled, as we are not obliged to honour such orders.
6.2 The delivery charge is an additional cost. Please refer to our Delivery Information for full details.

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7. Payment

7.1 All payments for goods must be made when the order is placed. We will not reserve or dispatch goods before payment is received.
7.2 Online orders are paid for by supplying your credit/debit card and/or PayPal details on the secure online order form. Blue Pig operates the highest level of security, meaning your card details are not retained. Should we need to issue with payment we may need to re-contact you to obtain your card details to process your order.

7.3 All refunds will be pay back via store credits or exchanged with another item. 

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8. Delivery of products to you

8.1 We will deliver the products ordered by you to the address you give us for delivery at the time you make your order. It is, however, your responsibility to provide us with accurate delivery address details. We will not check or verify addresses and messages supplied by you.

8.2 You will become the owner of the products you have ordered when they have been delivered to you. Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

8.3  We will try to deliver your items within 3 days after your items has been processed. This time frame is to allow an adequate amount of time for personalised items to be completed. However this is not a guarantee and may take up to 7 days before items can be delivery due to Covid-19 restrictions. Customers will be made aware of any delays in delivery. 

8.4  We rely on an external parcel delivery company – Royal Mail to deliver our parcels.  If we are aware of any problems with the delivery we will contact you immediately. 

8.5  We do offer customers their unique tracking number once their orders have been posted to keep track on their order in transition.

8.6 We automatically send details of the delivery to the ordering customers email address, this includes a copy of the receipt. We do not include the price paid for the orders for customers that specifically requested it via checkout additional message 'Gift Receipt'.

8.7  Please note that delivery dates may be affected by adverse weather conditions.  While every attempt will be made to ensure the gift arrives on time, sometimes this may not be possible.

8.8 Customers have the option at checkout of paying extra to have their order arrive at an earlier date.

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9. Privacy and Communications

9.1 When you place an order, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details). For details on how we use this information, please read our Privacy Policy.
9.2 To fulfil our obligations to you under these General Terms and Conditions we communicate with you by e-mail and by posting notices on the website. You agree to receive communications from us electronically and that this electronic communications will satisfy any legal requirement for communications in writing.
9.3 Our Privacy Policy does not encompass sites maintained by other companies, affiliate sites or those sites that re-direct to www.handmadebybluepig.com. This also relates to sites you access or are re-directed to from www.handmadebybluepig.com.

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10. Age Restrictions 

10.1 By law we cannot sell products containing alcohol to persons under the age of 18. Proof of ID may be requested. By placing an order with us it is confirmation that you are of legal age. It is illegal to buy restricted products if you are under age or for someone else who is under age.
10.2 Some of the items available for purchase from this website contain intoxicating liquor. When you place an order for an alcoholic product using this website, you confirm that you are aged 18 or over.

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11. Gift Message 

11.1 A personal gift message can be included with all orders. Please note that ‘special’ characters, clip art images, emoticons, etc. are not recognised. Please decide on your message before placing an order as an amendment after the order has been placed may not be possible.

11.2 All personalised items will have field boxes available which the customers needs to fill out  for you order to be completed. If all of the field boxes are not completed when a order has been placed; Blue Pig will send an email with the required information to carry out your order. If the customer does not respond with 3 days of the order places, Blue Pig may cancel order if the item can not be made within the information required. 

11.3 The packaging of the messages has an option for a personalised message.If the customer does not state or make clear what they would like stamped, Blue Pig will stamp 'handmade by Blue Pig' on the packaging.

11.4 For the personalised gift boxes, the customer has the option of having a personalised message, who the gift is from, an envelope and whether they would like the envelope sealed or unsealed. If none of this information is clarify to Blue Pig. The personalised message will be generic to the which gift box has been ordered i.e, 'Happy Birthday', who the gift if from left blank and without an envelope.

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12. Gift Boxes 

12.1 Gift boxes are collections of handmade mixed products packaged in recyclable cardboard sliding box. The gift boxes photographed contain only the items listed. This means some flower pressed pendants vary according to availability and props used in the photography are not included in the boxes unless stated in the gift box listing. In the event of supply difficulties, we reserve the right to make substitutions with items of equal or greater value. We may also at times show slightly different packaging in the boxes contents listing to that of the actual box contents.
12.2 The size of the gift boxes will not fit within a standard letter box, you must therefore ensure that there is someone at the address to accept the parcels arrival.
12.3 Gift Boxes are made to order and require a large amount of time and resources. We advise customers before checkout of this nature and request a maximum of 3 days (varied depending on amount of boxes ordered) from the order placed to sending off (making time frame). If customers do pay for 1st class, they will be informed in their conformation email when the gift box can be posted as earliest time. 

12.4 It is the customers responsibility to make sure the correctly gift box has been selected before checkout. Once the order has been process, Blue Pig will send out a confirmation email. It is the down to the customer to check over their order. If you wish to cancel your order or amend your personalised gift box, it needs to be done as soon as possible via email. As we try to process orders immediately it may not be possible to prevent an order from being dispatched. Due to the type of order placed, the likeability on whether the changed can be made possible depends on the current stage of the box made (whether the changes can be rectified or not) and if the order has been posted or not. 

 If your order has already been dispatched you may return the items to us in accordance with our ‘Returns Policy’.

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13. Cancellation Prior to Dispatch

13.1 If you wish to cancel your order prior to dispatch, please contact us via our email handmade.by.bluepig@gmail.com or complete our contact us form found on the home page of the site www.handmadebybluepig.com. As we try to process orders immediately it may not always be possible to prevent an order from being dispatched. If your order has already been dispatched you may return the items to us in accordance with our ‘Returns Policy’.

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14. Our Product and Nuts

14.1 Our products do not come into contact to or do not contain any nuts.

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15. Cancellation by us

15.1 We reserve the right to cancel the contract between us if:
15.1.1 We have insufficient stock to deliver the products you have ordered. If this is the case, we will contact you to advise of an availability date or to offer you a substitute product;
15.1.2 We do not deliver to your area; or
15.1.3 One or more of the products you ordered was listed at an incorrect price due to a typographical error.
15.2 If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

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16. Liability

16.1 We shall be liable to the following: If the products we deliver are not what you ordered or are faulty or the delivery is of an incorrect quantity, or if you do not receive the correct products ordered.
16.2 To supply and deliver substitute products if your original choice cannot be delivered for any reason;
16.3 To refund to you the amount paid by you for the products in question in whatever way we choose. The option are as follows store credit and/or exchange.The amount will not include the shipping fee.
16.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question under clause 16.3 above.
16.5 Blue Pig, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.
16.6 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase products from our site. The importation or exportation of certain products to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the products you purchase.
16.7 Notwithstanding the foregoing, nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

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17. Intellectual Property 

17.1 The content of this website is protected by copyright, trademarks, database right and other intellectual property rights. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this website without written permission from a representative of Blue Pig.

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18. Your Use of the Website

18.1 You may not use this website for any of the following purposes:
18.1.1 Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material or otherwise breaching any laws;
18.1.2 Transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or codes of practice;
18.1.3 Interfering with any other person’s use or enjoyment of the website; or
18.1.4 Making, transmitting or storing electronic copies of materials protected by copyright or other intellectual property right without the proper permission.
18.2 You will be responsible for our losses and costs resulting from your breach of clause 17.

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19. Force Majeure

We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation to, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

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20. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

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21. Third Party Rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

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22. Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

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23. Entire Agreement

These Terms and Conditions, together with our current website prices, delivery details, contact details, privacy policy and returns policy, set out the whole of our agreement relating to the supply of the products to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms and Conditions or as an authorised representation about the nature or quality of any products offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

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24. GIFT CARDS

This gift card is fully consumable for the amount indicated. It cannot be exchanged for cash. This gift card is valid for 1 years, beginning from the date purchased. The gift card is valid for one-time use only. If lost, stolen, deleted, Blue Pig will not be sending out a replacement so make sure is it kept safe.

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